As every writer knows, words matter. But what about the words that come out of our mouths or the words we hear in our heads when someone is talking? Perhaps one of the greatest things we can learn, and teach one another, is how to speak and listen with empathy, kindness and connection. Sound simple? It’s not. In fact, after reading Say What You Mean—A Mindful Approach To Nonviolent Communication by Oren Jay Sofer, I am convinced that I have