As every writer knows, words matter. But what about the words that come out of our mouths or the words we hear in our heads when someone is talking? Perhaps one of the greatest things we can learn, and teach one another, is how to speak and listen with empathy, kindness and connection. Sound simple? It’s not. In fact, after reading Say What You Mean—A Mindful Approach To Nonviolent Communication by Oren Jay Sofer, I am convinced that I have much to learn and years to practice. Ultimately it’s SMART to remember that communication, especially the mindful nonviolent kind, is far more than figuring out the right words to say in any given moment. Thankfully there are books like this that offer perspectives and tools to increase our awareness, fulfill our mutual needs, and build relationship.